1. Computer

A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition

Fred Beisse

A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client’s specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and e-mail-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.

2. Management

Essentials of Managerial Finance with Infotrac

Scott Besley, Eugene F. Brigham

The book begins with a discussion of basic concepts, including security markets, interest rates, time value of money, risk analysis, and the basics of security valuation. Subsequent chapters explain how financial managers can help maximize hair firms values by improving decisions in such areas as capital budgeting, choice of capital structure, and working capital management.

3. Medical Assistant

Being a Medical Information Coder

Laurie S. Dodson, Kay Cox-Stevens

4. Book of the Month

The Last Juror

John Grisham

In 1970, one of Mississippi's more colorful weekly newspapers, The Ford County Times, went bankrupt. To the surprise and dismay of many, ownership was assumed by a 23 year-old college dropout, named Willie Traynor. The future of the paper looked grim until a young mother was brutally raped and murdered by a member of the notorious Padgitt family. Willie Traynor reported all the gruesome details, and his newspaper began to prosper. The murderer, Danny Padgitt, was tried before a packed courthouse in Clanton, Mississippi. The trial came to a startling and dramatic end when the defendant threatened revenge against the jurors if they convicted him. Nevertheless, they found him guilty, and he was sentenced to life in prison. But in Mississippi in 1970, "life" didn't necessarily mean "life," and nine years later Danny Padgitt managed to get himself paroled. He returned to Ford County, and the retribution began.