Handling Chargebacks

When a chargeback is received from the credit card processing agent, we pull the necessary media and fax to the appropriate party. Required Information for the Chargeback Process:

1. Date of original transaction
2. Store Number where the purchase was made
3. Amount of the transaction
4. Credit Card Number

Chargebacks will be processed within a 48 hour turnaround time. If a situation is time sensitive, we will accomodate as special circumstances dictate.

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